ADM Policy 113: Non-Discrimination Statement
POLICY
Sadler Health Center Corporation (SHCC) complies with applicable federal civil rights laws and does not discriminate, treat people differently or exclude them on the basis of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, or any other basis prohibited by federal, state or local law.
DEFINITIONS
- None.
PROVISIONS
- This policy applies to all members of the SHCC community, including patients, employees, contracted service providers and volunteers, and to all vendors, representatives, board members and any other individuals providing services to or on behalf of SHCC.
PROCEDURE
SHCC:
- Provides free aids and services to individuals with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information and other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language services to individuals whose primary language is not English, such as:
- Qualified interpreters
- Written communication in other languages
If a patient requires these services, employees will contact the Practice Manager.
If a patient believes that SHCC has failed to provide the above services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, a grievance may be filed with:
Sadler Health Center
Attn: Practice Manager
100 N. Hanover St.
Carlisle, PA 17013
717-960-4331
Patients may file a grievance in person or by mail or email. If patients need assistance filing a grievance, the Practice Manager is available to assist.
Patients may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or by phone at: 717-960-4333.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C., 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html
SHCC will provide the policy information electronically to patients at https://www.sadlerhealth.org/.
Approval Date: 12 /22/2020
Board of Director Approval: 12/22/20
Effective Date: 12/22/2020
Review: 9/25/22
Revised: 4/30/24